Shipping
We ship from the UK to (most) of the world.
EU IOSS We ship to the EU with pre-paid VAT included in the price, so your item is delivered without extra charges. Maximum order value for the EU is €150, to enable duty free travel.
If you are in the EU and are asked to pay import VAT or other charges in error, please let us know by replying to any of your order emails, and we will happily pay the charge directly (if possible) or refund the amount to your account after you have paid.
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UK
Royal Mail tracked / not signed - Free
International
All orders sent via tracked service.
Orders up to £35 - £5.95
Orders of £35 and over - Free
Shipping time estimates
Our operating hours are Monday-Friday excluding UK bank holidays.
UK - We aim to send most orders the same or the next working day, so you will often receive your order within 2 or 3 working days.
North America and Europe - typically 6-12 days, though please allow up to 30 days in case of delays in the network.
Australia and New Zealand - an average of around 12-14 days. We find this region particularly affected by the Christmas period, when it may take longer.
Please note we're unable to assist with customs duties & charges outside of the UK / EU. Unfortunately we're unable to refund unclaimed packages.